eGrandBuy.com

Our mission at EGRANDBUY is to enhance our online customers' shopping experience. We achieve this by providing knowledgeable pre-sales help and consulting, post-sales support, and by constantly improving the ease-of-use and functionality of our site to give our customers the tools that they need to make their shopping experiences faster and more convenient. The moment a sales order is placed, we fulfill it accurately and quickly. With our large inventory and state-of-the-art shipping facility, the order is delivered in a timely fashion. Trust us to serve your online computer purchases and you'll never go anywhere else!


Sales Policies:
All sales are final. Sales Tax of 8.25% will be charged to all California residents, except resellers. All items carry a 30 day warranty unless otherwise noted. Returns of product, other than for exchange or replacement, are subject to a 15% return fee. Shipping fees and/or return shipping costs are Non-Refundable. No returns other than non-working product after 30 days of receipt will be honored. Should a replacement for a returned item not be available, a credit will be issued or the product will be substituted with one of same-or-better specifications. All returned equipment must be issued a Return Merchandise Authorization (RMA) number prior to return shipment. RMA can be obtained by sending email to support@egrandbuy.com. To be accepted, all returned products must be conspicuously labeled with the assigned RMA number and accompanied with a copy of the sales order or invoice. Customer must pack items being returned complete, with all manuals, cables, accessories, etc., as if they were new and working condition. Regardless of condition, products must be packaged appropriately so as not to incur physical damage during return shipping.  Failure to do so may invalidate both the RMA and the warranty. Unauthorized and/or unmarked returns will not be honored. EGRANDBUY will not be responsible for incidental or consequential damages arising from the use of any product(s) that it sells. EGRANDBUY reserves the right to refuse service to anyone.


Price Policies:
Items in your Shopping Cart will always reflect the most recent price displayed on the item's product detail page. With respect to items sold by EGRANDBUY, we cannot confirm the price of an item until you order; however, we do NOT charge your credit card until after your order has entered the shipping process. Despite our best efforts, a small number of the items may be incorrectly priced.  In that case, we have the rights to cancel and refuse the order.  We will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.


Please note that these policies apply to all products sold and shipped by EGRANDBUY.

We Accept:

 

 

Tel: 626-968-9860 Fax: 626-628-3388 Normal Business Hour: 12:00PM - 7:00PM Pacific Time For sales email: sales@egrandbuy.com For support email: support@egrandbuy.com